Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client") and Tin & Co Cleaning ("we," "us," or "our"), a cleaning services business operating in Calgary, Alberta, Canada.

These Terms apply to all services requested through our website (tinncocleaning.com), through our Jobber booking platform, by phone, by text message, by email, or through any other channel of communication.

By booking any service, you confirm that you are at least 18 years of age, are legally authorised to enter into this agreement, and have read and understood these Terms in full.

Services Provided

Tin & Co Cleaning provides the following professional cleaning and property care services in Calgary, Alberta and surrounding communities:

• Standard Reset — Standard turnover cleaning for short-term rental properties
• Premium Airbnb Turnover — Full guest-ready reset including staging and linen service
• Mid-Stay Refresh — Light refresh service for guests during longer stays
• Residential Cleaning — Regular or one-off cleaning for homes and apartments
• Deep Clean — Comprehensive top-to-bottom cleaning for move-ins, move-outs, or properties requiring intensive care
• Grocery & Amenity Restocking — Shopping and delivery of host-specified groceries and amenities
• Laundry & Linen Service — On-site or off-site laundering of client-provided linens

We reserve the right to decline any booking request at our sole discretion, including but not limited to properties deemed unsafe, excessively unsanitary beyond the scope of standard cleaning, or requests that violate these Terms.

Booking & Scheduling

All bookings are made through our Jobber platform, via our website, or by direct contact. A booking is not confirmed until you receive a written confirmation from Tin & Co Cleaning via email or Jobber notification.

• Submitting a booking request does not guarantee availability or service confirmation.
• We will respond to all booking requests within one hour during business hours (Monday to Sunday, 7:00am – 8:00pm MST).
• For same-day or emergency bookings, availability is subject to current scheduling and cannot be guaranteed.
• Recurring bookings are scheduled on a rolling basis and are subject to these Terms for every visit.
• We reserve the right to adjust scheduling due to unforeseen circumstances, including illness, equipment failure, or severe weather, with as much advance notice as possible.

Pricing & Payment

All prices are quoted in Canadian Dollars (CAD) and are subject to applicable taxes including GST where required by law.

• Our pricing is based on the property details provided at the time of booking, including number of bedrooms, bathrooms, and selected add-ons.
• The price calculator on our website provides an estimate only. Final pricing is confirmed in your Jobber quote prior to the clean.
• Additional charges may apply if the actual condition of the property significantly differs from the information provided at booking (e.g. excessive mess, biohazardous material, undisclosed pets).
• Payment is due upon completion of each service unless otherwise agreed in writing.
• Invoices are issued through Jobber and can be paid securely online by credit or debit card.
• Overdue invoices may be subject to a late payment fee of $25 after 7 days past the due date.
• GST is applicable to all services in accordance with the Canada Revenue Agency requirements.

Cancellation & Rescheduling

We understand that plans change. Our cancellation policy is as follows:

• More than 24 hours notice: Full cancellation or rescheduling at no charge.
• 12–24 hours notice: A cancellation fee of 25% of the booked service value applies.
• Less than 12 hours notice: A cancellation fee of 50% of the booked service value applies.
• No-show or locked-out: If our team arrives at the property and cannot gain access, the full service fee is charged.
• Same-day emergency bookings: These are non-cancellable once confirmed.

To cancel or reschedule, please contact us by phone, text, WhatsApp, or through your Jobber Client Hub as soon as possible.

Access to Property

In order to perform our services, the Client must ensure that our team can access the property at the agreed time. Access methods must be provided clearly at the time of booking and may include:

• Key lockbox code
• Smart lock access code
• Building concierge instructions
• Client present at the property

By providing access to your property, you grant Tin & Co Cleaning and its authorised team members permission to enter and clean the specified areas of the property for the duration of the booked service.

All access information is treated with strict confidentiality and is not shared with any third party. Codes and access instructions are stored securely within our Jobber platform and used solely for the purpose of completing booked services.

We are not liable for any delays or incomplete services resulting from access issues caused by the Client, including but not limited to changed codes not communicated in advance, locked internal doors, or guests who have not checked out by the agreed time.

Client Responsibilities

To allow our team to deliver the best possible service, the Client agrees to:

• Provide accurate and complete property information at the time of booking.
• Disclose any known hazards, including pets, mould, infestations, or biohazardous materials prior to the clean.
• Ensure the property has running water and working electricity at the time of service.
• Secure or remove any irreplaceable, sentimental, or high-value items prior to our team's arrival.
• Inform us of any areas of the property that should not be cleaned or accessed.
• Ensure any pets are secured in a safe area during the clean.
• Provide accurate guest check-out and check-in times for Airbnb turnover services.
• Ensure sufficient on-site linens are available if the linen service has been booked.

Satisfaction Guarantee

We take pride in the quality of every clean. If you are not satisfied with any aspect of our service, please notify us within 24 hours of service completion and we will return to address the specific areas of concern at no additional charge.

Our satisfaction guarantee applies to the specific cleaning tasks included in your booked service. It does not apply to:

• Areas or items not included in the original booking scope
• Damage or staining that existed prior to our visit
• Areas that were inaccessible to our team at the time of the clean
• Complaints received more than 24 hours after service completion

We do not offer cash refunds for completed services. Our remedy is always to return and address the concern directly.

Damage & Liability

Our team takes the utmost care when cleaning your property. In the unlikely event that damage occurs as a direct result of our team's actions:

• Damage must be reported to us within 24 hours of service completion with photographic evidence where possible.
• We will investigate all damage claims fairly and promptly.
• Where liability is accepted, we will arrange for repair or replacement of the damaged item at our cost, up to the fair market value of the item.
• Our liability is limited to the total value of the specific service in which the damage occurred, unless we carry applicable insurance coverage for the claim.

We are not liable for:

• Pre-existing damage, wear and tear, or staining
• Damage to items that were not disclosed as fragile or high-value
• Damage resulting from the Client's failure to meet their responsibilities as outlined in Section 7
• Loss of income, loss of bookings, or consequential losses of any kind
• Items left in the property by guests or third parties

Grocery & Amenity Restocking Service

Where the Client has requested our Grocery & Amenity Restocking Service, the following additional terms apply:

• The Client must provide a pre-approved shopping list and a valid payment method (credit card on file through Jobber) prior to each restocking visit.
• The cost of all groceries and amenities purchased is charged directly to the Client in addition to the restocking service fee of $25–$50 per visit.
• Receipts for all purchases are photographed and attached to the Client's Jobber invoice for full transparency.
• We are not responsible for product availability. Where a specific item is unavailable, we will use reasonable judgment to purchase the nearest equivalent unless instructed otherwise.
• We are not liable for food spoilage or quality issues arising from storage conditions at the property after delivery.
• The Client is responsible for ensuring their Jobber payment method is valid and has sufficient funds prior to each restocking visit. Failed payments will result in the service being suspended until the outstanding balance is cleared.

Preferred Partner Program

The Tin & Co Preferred Partner Program is available to qualifying Airbnb hosts and property managers. Membership is subject to the following terms:

• The monthly retainer fee of $79 CAD + GST is charged on the 1st of each month through Jobber and is non-refundable.
• Partner discounts (currently 15% off all cleaning services) apply to cleaning service fees only and cannot be combined with other promotions or discounts.
• Priority scheduling is subject to availability and cannot be guaranteed during peak periods.
• Either party may cancel Partner Program membership with 30 days written notice.
• Tin & Co reserves the right to terminate Partner Program membership immediately in cases of repeated late payment, abusive behaviour toward our team, or breach of these Terms.
• Membership benefits are non-transferable and apply only to the properties registered under the Partner account.

Privacy & Data

Tin & Co Cleaning is committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta and applicable Canadian privacy law.

• We collect personal information (name, email, phone number, service address, and payment details) solely for the purpose of providing our services, communicating with you, and processing payments.
• Your information is stored securely within the Jobber platform, which is compliant with applicable data protection standards.
• We do not sell, trade, or share your personal information with any third party except as required to deliver our services (e.g. payment processing).
• Property access information (lockbox codes, smart lock codes) is used solely for the purpose of accessing the property for the booked service and is treated with strict confidentiality.
• You may request access to, correction of, or deletion of your personal information at any time by contacting us at the details in Section 15.
• By submitting a booking request, you consent to receiving booking confirmations, appointment reminders, and service-related communications from Tin & Co Cleaning by email and text message.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Any disputes arising from these Terms or from the provision of our services shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

Changes to These Terms

Tin & Co Cleaning reserves the right to update or modify these Terms and Conditions at any time. When we do, we will update the "Last Updated" date at the top of this page.

Continued use of our services after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

For significant changes, we will make reasonable efforts to notify active clients by email through the Jobber platform.

Contact Us

If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact us:

• Business Name: Tin & Co Cleaning
• Location: Calgary, Alberta, Canada
• Email: admin@tincocleaning.com
• Phone / WhatsApp: (403) 671-8038
• Website: tinncocleaning.com
• Booking Platform: Jobber Client Hub

We aim to respond to all enquiries within one business hour during our operating hours of Monday to Sunday, 7:00am – 8:00pm MST.