Table of Contents
Your privacy matters to us. Tin & Co Cleaning is committed to protecting your personal information and being transparent about how we use it. This policy explains exactly what we collect, why we collect it, and how you can control it.
Who We Are
Tin & Co Cleaning ("we," "us," or "our") is a professional cleaning services business operating in Calgary, Alberta, Canada. We provide residential cleaning, Airbnb turnover services, deep cleaning, and related property care services.
For the purposes of this Privacy Policy, Tin & Co Cleaning is the data controller responsible for your personal information.
- Business Name: Tin & Co Cleaning
- Location: Calgary, Alberta, Canada
- Website: tinncocleaning.com
- Email: admin@tincocleaning.com
- Phone: (403) 671-8038
This Privacy Policy is governed by the Personal Information Protection Act (PIPA) of Alberta and applicable federal Canadian privacy legislation including PIPEDA where applicable.
Information We Collect
We collect only the personal information necessary to provide our services and communicate with you effectively. This includes:
| Category | Information Collected | Required? |
|---|---|---|
| Identity | Full name | Yes |
| Contact | Email address, phone number | Yes |
| Property | Service address, property type, number of bedrooms and bathrooms | Yes |
| Access | Lockbox codes, smart lock codes, building entry instructions | Yes (for service delivery) |
| Payment | Payment card details (processed securely through Jobber — we do not store card numbers) | Yes |
| Booking | Service preferences, scheduling preferences, add-ons, special instructions | No |
| Communication | Messages sent to us by email, text, WhatsApp, or through Jobber | No |
| Marketing | How you heard about us (optional, provided voluntarily) | No |
| Technical | Website usage data, browser type, pages visited (via Google Analytics if enabled) | No |
We do not collect sensitive personal information such as government identification numbers, health information, or financial account details beyond what is required for payment processing.
How We Collect Your Information
We collect your personal information through the following channels:
- Jobber booking forms — when you submit a service request through our website or directly through Jobber
- Our website — when you use the price calculator, click booking buttons, or browse our site
- Email — when you contact us directly at our email address
- Phone or text message — when you call or text us to enquire or book
- WhatsApp — when you message us through our WhatsApp business account
- Referrals — when an existing client refers you and provides your basic contact details with your consent
- Turno platform — when you connect with us through the Turno Airbnb cleaning marketplace
Why We Use Your Information
We use your personal information only for the purposes for which it was collected. These include:
| Purpose | Legal Basis |
|---|---|
| To deliver the cleaning or property care services you have booked | Contract performance |
| To send booking confirmations, appointment reminders, and invoices | Contract performance / Legitimate interest |
| To access your property safely and securely at the agreed time | Contract performance |
| To process payments and manage your account through Jobber | Contract performance |
| To respond to your enquiries and provide customer support | Legitimate interest |
| To send follow-up satisfaction messages after a clean | Legitimate interest |
| To send you promotional messages or service updates (with your consent) | Consent |
| To improve our services and website based on usage patterns | Legitimate interest |
| To comply with legal and regulatory obligations | Legal obligation |
We will never use your personal information for purposes other than those listed above without first obtaining your explicit consent.
How We Store Your Information
Your personal information is stored primarily within Jobber, our professional field service management platform. Jobber uses industry-standard encryption and security measures to protect client data.
- Client records, booking history, invoices, and payment information are stored within Jobber's secure cloud platform.
- Communication records (emails, messages) may also be stored within our email and messaging systems.
- Property access information (lockbox codes, smart lock codes) is stored within Jobber and accessible only to authorised Tin & Co team members.
- We do not store payment card numbers. All payment processing is handled securely by Jobber's payment processor.
- Physical records (if any) are stored securely and disposed of appropriately when no longer needed.
Security measures in place: Encrypted data storage, password-protected accounts, limited staff access on a need-to-know basis, and regular review of access permissions.
While we take all reasonable steps to protect your personal information, no method of electronic storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.
Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:
- Jobber (GetJobber Inc.) — our booking, scheduling, and invoicing platform. Your client data is stored and processed within Jobber to manage your bookings and payments. Jobber's privacy policy is available at getjobber.com.
- Payment processors — Jobber's integrated payment processors handle all card transactions securely. We do not receive or store your full card details.
- Google Analytics — if enabled on our website, Google Analytics collects anonymised usage data to help us understand how visitors use the site. This does not include personally identifiable information.
- Legal authorities — where required by law, court order, or regulatory requirement, we may disclose your information to the appropriate authorities.
- Business successors — in the event of a business sale, merger, or transfer, your information may be transferred to the new owner, who will be bound by this Privacy Policy.
We do not share your information with any marketing companies, data brokers, or unrelated third parties.
Property Access Information
Because our services require physical access to your property, we collect sensitive access information including lockbox codes, smart lock codes, and building entry instructions. We treat this information with the highest level of care:
- Access codes are stored only within the secure Jobber platform, accessible solely to authorised Tin & Co team members who need it to complete your booking.
- Access codes are never written on paper, shared verbally outside the team, or stored in unsecured systems.
- Access information is used exclusively for the purpose of entering your property to complete the booked service.
- Upon cancellation of services, we will delete your access information from our systems upon request.
- We strongly recommend changing your access codes periodically as a general security practice, regardless of who has access.
Cookies & Website Data
Our website (tinncocleaning.com) may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site.
- Essential cookies — necessary for the website to function. Cannot be disabled.
- Analytics cookies — used by Google Analytics to collect anonymised information about how visitors use our site (pages visited, time spent, device type). No personally identifiable information is collected.
- Session storage — used to remember your preferences within a single browsing session (such as dismissing the announcement bar). This data is not stored permanently and is deleted when you close your browser.
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website or book our services.
Our website does not use advertising cookies, retargeting pixels, or third-party marketing trackers. We do not serve ads and do not allow advertisers to track you through our site.
Your Rights
Under Alberta's Personal Information Protection Act (PIPA), you have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you at any time.
If any information we hold is inaccurate or incomplete, you can ask us to correct it.
You can request that we delete your personal information, subject to legal retention requirements.
You can withdraw consent to marketing communications at any time by contacting us or clicking unsubscribe.
You can ask us what personal information we hold, why we hold it, and who we have shared it with.
If you believe we have mishandled your information, you can complain to the Office of the Information and Privacy Commissioner of Alberta.
To exercise any of these rights, please contact us using the details in Section 14. We will respond to all requests within 30 days in accordance with PIPA requirements.
We will never discriminate against you for exercising your privacy rights.
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.
If you believe we have inadvertently collected information from a minor, please contact us immediately at admin@tincocleaning.com and we will delete the information promptly.
Third-Party Links
Our website contains links to third-party platforms including Jobber, Google, Yelp, Turno, Nextdoor, Instagram, Facebook, TikTok, and YouTube. These platforms have their own privacy policies, which we encourage you to review.
We are not responsible for the privacy practices or content of any third-party websites or platforms. Clicking a link to an external site means you are leaving our website and are subject to that site's terms and privacy policy.
Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements.
- Active client records — retained for the duration of your relationship with us plus 7 years (to comply with CRA record-keeping requirements for tax purposes).
- Booking and invoice records — retained for 7 years in accordance with CRA requirements.
- Property access information — deleted upon request or within 30 days of your last service with us.
- Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter as evidence of consent.
- Website analytics data — retained in aggregated, anonymised form. No personally identifiable data is retained from analytics.
When personal information is no longer required, we will delete it securely from all systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify active clients by email through the Jobber platform.
Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we have handled your personal information, please contact us:
- Business Name: Tin & Co Cleaning
- Location: Calgary, Alberta, Canada
- Email: admin@tincocleaning.com
- Phone / WhatsApp: (403) 671-8038
- Website: tinncocleaning.com
We will acknowledge all privacy enquiries within 2 business days and aim to resolve all requests within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the:
Office of the Information and Privacy Commissioner of Alberta
Website: oipc.ab.ca
Phone: 1-888-878-4044
Email: generalinfo@oipc.ab.ca
Address: 9925 109 Street NW, Suite 410, Edmonton, AB T5K 2J8
Questions about your privacy?
We're committed to transparency. Reach out anytime and we'll respond within the hour.